frequently asked Questions
Delivery and follow -up
The processing of your order, the product factory and the (free) delivery (free) requires our team a period of 5 to 10 working days maximum. We make every effort to get your order as quickly as possible, without compromising the quality of our goods.
We deliver our products worldwide. There is no minimum quantity required by order and all our deliveries are free (outside the DOM-TOM).
You can follow the evolution of your order by clicking on the following link: Parcel tracking
If your order includes several items, they may be sent separately, depending on the stocks available and shipping warehouses. Don't worry, your package will arrive shortly.
A problem with La Poste? Lost or broken package?
With our Secure delivery, our store is responsible for disputes for you. Customer satisfaction is our priority. We do not refer to the carrier by letting you "manage". We Let's assume full responsibility by immediately sending you a new package at our cost.
Do not hesitate to contact us by email our team will do their best to meet your expectations.
Return and exchange
Yes, as long as your order is not " being processed ».
It is quite possible to cancel your order! If the order is already in preparation, the cancellation fees will however amount to 40% of the purchase price.
We are unable to accept a return only in the event of a proven vice of the product.
Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) accompanied by your order number. To be able to benefit from a return, your article must be unused and in the same state where you received it.
Security
Your safety, our priority: our site only offers secure and guaranteed means of payment without dangers.
We accept :
Credit card
Debit cards
Your bank details or your credit card information will in no case be communicated to us. All payments are protected our encrypted payment processor 128-bit SSL. We do not accept checks for the moment.
Yes !
The "HTTPS" present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "HTTP" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions from merchant sites. As an e-merchants, we are aware that the use of SSL becomes essential today. This is the best way to protect your data and protect yourself from hacks or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "S" which means "secure" and which is added to the "HTTP" protocol on the website in the address bar.
Other questions
No. Except for an exceptional case, we only accept the use of a reduction coupon by order.
If you wish to make a wholesale order, we invite you to contact us from the form just below. Our team will take care to answer you and we will be happy to help you.
→ To follow your order, please click Just here.
→ Have you not received the right order? Have you noticed a manufacturing defect? Send us a photo of your article, accompanied by your order number has contact@croix-chretiennes.com
→ Your order is for a gift and you fear not to receive it in time? Contact our team from this form. Which will allow you to receive a Additional coupon as a gift To print while waiting for the arrival of your order.
→ For any other request, our team remains at your disposal via this Contact form. The support will answer you as soon as possible from Monday to Saturday.